Terms & Conditions
1) BUSINESS ENTITY
The products and services purchased on the Madai platform are sold by Madai Ltd. with registered offices at 10 Queen Street Place, London – EC4R 1AG United Kingdom.
2) PROCEDURE FOR PURCHASE AND CONCLUSION OF THE CONTRACT
Payment for the products or services purchased must be made by the User by the mandatory deadline of 5 days after receipt of the order confirmation identified in point 2 above. The methods of payment are those indicated in the summary screen in point 2 above.
4) DELIVERY OF THE PRODUCTS
The products will be delivered to the address indicated by the User in the purchase procedure within 60 days of full payment of the price and shipping costs, unless otherwise specified. Madai shall assume no liability for any delays or problems in service attributable to the carrier, chance events, or major force.
Madai ltd takes reasonable security measures to protect your personal information to prevent loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please be aware, however, that despite our efforts, no security measures are impenetrable. If you use a password on our Sites, you are responsible for keeping it confidential. Do not share it with any other person. If you believe your password has been misused, please advise us immediately. If your personal information changes, we invite you to correct or update your information as soon as possible.
6) RIGHT OF WITHDRAWAL AND METHOD OF RETURN
The User shall have the right to withdraw from the contract entered into, without any penalties and without having to specify any reason, within 14 business days starting on: the date of delivery of the products; the date of receipt of the order confirmation e-mail under point 2 above, if the purchase involves services. To exercise the right of withdrawal, the User must send written notification to Madai, by the mandatory deadlines indicated above, to the following e-mail address: support(at)madai.com in which it is explicitly stated that the User wishes to withdraw from the contract and return the goods (if a sale of products). On penalty of invalidity, the cited notification of withdrawal must be confirmed by the User within the subsequent 48 hours by registered post with advice of receipt to be sent to Madai at the following address: Madai Ltd. 10 Queen Street Place, London – EC4R 1AG United Kingdom. Also on penalty of invalidity, the goods must be returned to Madai by no later than 12 business days after delivery to the User. As an additional essential condition, the goods must be returned, with shipping costs borne by the User, intact, in the original packaging, complete with all of their parts (including packaging and any documentation and accessories: manuals, cords, etc.) and complete with enclosed tax documentation Provided that the above conditions have been properly fulfilled, Madai will reimburse the User for the amount paid within 30 days of regular return of the goods.
7) MULTIPLE ACCOUNT VIOLATION
You’re only allowed to have only one personal account Madai. However, you can link multiple bank accounts or personal credit cards to your account. We reserve the right to deactivate without prior notification any unauthorized multiple accounts and the accounts to which are associated orders paid with improper payments instruments and/or third parties.